Frequently Asked Questions
Everything you need to know about your Gingham & Heels shopping experience.
When will my order be shipped?
We aim to process and dispatch all orders within 24-48 business hours. Once your order is on its way, you will receive a tracking number via email to monitor its progress.
What is your return policy for change of mind?
We offer store credits for returns made within 30 days of purchase, provided the items are unworn, have tags attached, and are in original condition. Please note that final sale items are not eligible for return.
How do I know which size to choose?
Each product page features a specific size guide and fit notes. As we stock various labels, we recommend checking the individual measurements provided to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes vary depending on your location and will be calculated at the checkout stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Klarna for buy-now-pay-later convenience.
Can I make changes to my order after it has been placed?
Because our team works fast to dispatch orders, we are generally unable to make changes once an order is confirmed. Please double-check your shipping address and item selection before completing your purchase.